FAQ
Frequently Asked questions
Welcome to our frequently asked questions section. In this section, we shall answer some questions that have been asked by other visitors. If your question has not been addressed below, do not hesitate to contact us so that as we answer you, we also add it as a part of enhancing our Cute Kenya Travel and Concierge Guides to you and other visitors. We love and value your feedback…
Cute Kenya is your go-to online resource for discovering and planning amazing experiences if you are traveling to and planning to explore Kenya. We have first hand information about world-famous attractions like the Maasai Mara, the Wildebeest Migration, the Nairobi National Park, Coastal getaways, and hidden gems only locals know about among others.
Yes, we are proudly based in Kenya, which means that we can provide authentic, on-the-ground insights while also serving a global audience.
Our guides are researched, written, and curated by local travel enthusiasts who understand the Kenyan travel landscape deeply.
To ensure accuracy, we combine personal visits, feedback from travelers, trusted local sources, and frequent updates to keep our information fresh and relevant.
Our guides are crafted to save you hours (or even days) of research by providing clear, organized, and verified information in one place. While free information online can be scattered, outdated, or incomplete, our guides are structured for easy reading and action and are perfect if you’re a first-time visitor or a seasoned traveler.
Each guide is beginner-friendly, avoiding unnecessary jargon but still giving you enough detail for confident planning.
If we make significant updates to a guide, we’ll send you the updated version at no extra cost, so you’re always equipped with the latest information.
Our guides are useful no matter where you’re based. If you’re planning your trip from abroad or already in Kenya, our guides come in handy
Yes, you can print your guide after downloading it, making it easy for you to carry it and reference it on the go.
Purchasing a guide from Cute Kenya is quick and straightforward. Simply browse our collection, add your chosen guide(s) to the cart, and then proceed to checkout.
We accept a variety of payment methods including M-Pesa, PayPal, bank cards (Visa, Mastercard), and secure online payment platforms.
Yes, we also accept payments from outside Kenya, so international buyers can order without hassle.
Yes, our website uses secure SSL encryption to keep your payment details safe at all times.
From time to time, we run promotions, discounts, and bundle offers so you can save more when purchasing multiple guides together.
Once your payment is confirmed, you’ll receive your guide instantly via a secure download link sent to your email.
The link is usually delivered within seconds, but in rare cases, it may take a few minutes depending on your payment method.
If you don’t see the email, check your spam/junk folder first and if it’s still missing, contact us right away so we can resend it again to you.
Your purchase also comes with re-download access, meaning you can log into your Cute Kenya account anytime to download your guide again at no extra cost.
Because our guides are digital and delivered instantly, we generally do not offer refunds once a purchase is completed.
We care deeply about your satisfaction — if you encounter any issues with your download or feel the content doesn’t match the description, please reach out to us within 7 days of purchase.
While we cannot accept exchanges for different guides, we’re happy to work with you to resolve concerns, provide clarifications, or suggest alternative guides that might better fit your needs.