Our Returns and Refunds Policy Overview
This is our Returns and Refunds Policy. Kindly read it through. At Cute Kenya, we are committed to providing high-quality travel guides and resources to help you explore Kenya with ease. Since our products are delivered digitally (PDF guides and downloads), please note that traditional returns do not apply. However, we do have a fair refund policy in place to protect our customers.
Digital Products (PDF Guides & Downloads)
Because digital files are instantly delivered once purchased, they cannot be “returned” in the same way as physical goods. For this reason, we generally do not offer refunds after a successful download.
However, refunds may be considered under the following conditions:
- You were charged more than once for the same order (duplicate payment).
- You received a corrupted or unreadable file that we cannot replace.
- There was a technical issue on our side that prevented access to your purchase.
If any of the above apply, please contact us within 7 days of purchase at:
cutekenya1@gmail.com
Non-Refundable Situations
Refunds will not be issued if:
- You purchased a guide by mistake but already downloaded it.
- You changed your mind after purchase.
- You expected features not included in the product description.
Our Commitment
We always aim to deliver clear, reliable, and valuable guides. If you encounter any issues with your purchase, please reach out—we’ll do our best to assist and ensure you’re satisfied.
This refunds and returns policy was last updated: August 2025…